Cancellation Policy

At GsmDad, we provide digital products and online GSM services. Due to the nature of these services, cancellation requests are only accepted before an order has been processed.

1. Cancellation Eligibility

You may request to cancel your order if:

• The order is still in Pending status and processing has not yet started.

• The digital product has not been delivered or downloaded.

• The GSM service has not been submitted to or started by our service provider.

2. Non-Cancellable Orders

Orders cannot be cancelled if:

• Processing has already started.

• The order has been completed or delivered.

• The digital product has been downloaded or accessed.

• The service request has already been submitted to our service provider.

• The order is marked as non-cancellable by the service provider.

3. How to Request a Cancellation

To request a cancellation, please contact our support team via Email or WhatsApp as soon as possible. Include your order number and the reason for your cancellation request.

If your request is approved, the cancellation will be processed as quickly as possible. Any eligible refund will be handled in accordance with our Refund & Return Policy.

4. Important Notice

Please verify all order details, including IMEI, Serial Number, Model, and any other required information, before placing your order. Once processing has started, orders generally cannot be cancelled, as most GSM services are processed automatically and cannot be reversed.